In an update posted to the company’s social media accounts this afternoon, the North American branch of Bandai Namco acknowledged that due to “logistical difficulties” many shipments of the Dragon Ball XENOVERSE 2 collector’s edition — released today — are late en route to retailers.

Due to unforeseeable logistical difficulties, some Dragon Ball Xenoverse 2 Collector’s Editions are arriving later than anticipated at certain retail outlets. While BANDAI NAMCO Entertainment America Inc. is working diligently to expedite delivery of Collector’s Editions units to those stores; there may be a one to two day delay of availability of the Collector’s Edition in some areas. We want to thank all of our fans for their patience.

Anecdotally, it appears that pre-ordered shipments may ultimately end up in players’ hands today through Thursday depending on where it was ordered.

Dragon Ball XENOVERSE 2 is available worldwide this week for the PlayStation 4, Xbox One, and PC. In North America, the game will launch for consoles 25 October 2016 with a PC release following 28 October 2016. In Europe, the game will launch across all platforms 28 October 2016. In Japan, the game will exclusively launch on the PlayStation 4 console 02 November 2016.