Dragon Boxes coming in, will keep up to date...

[Insertclevername]

Why don't I get any of these emails? I mean, I was actually charged before anyone else.

[superrayman3]

So I finally sent Amazon an email today asking them about my order, especially since the expected ship date for my box's came and went without any word. Here's what I sent them:

06/01/13 17:44:03
Your Name:************************
Order Id: *************************
Comments:DragonBall Z: Dragon Box 2 (ep.43-84)
Comments:Hello! I ordered 2 copies of DragonBall Z: Dragon Box 2 (ep.43-84) on May 3rd 2013, and the estimated ship date was May 21-29. Well, the 21-29 came and went and I didn't even get so much as an email telling me whether or not Amazon.ca even has the item in stock. I understand that Amazon.ca is trying very hard to fulfill several orders of Dragon Box 2, but at this point I'm getting a little concerned that my order will not be fulfilled. I'm very tempted to cancel my order at this point, but I may never find a price this good for DragonBall Z: Dragon Box 2 again. Please, could you at least tell me ANYTHING pertaining to this item? Like if any other customer's that have ordered Dragon Box 2 have been fulfilled? I don't need specific info, just a simple yes or no as to whether or not any orders have been or are being fulfilled. If I don't find out something soon I will be extremely disappointed. Thank you for your time.

here's their reply:

Thank you for writing to us at Amazon.ca.

We are very sorry for the delay in completing your order because we do not have your item in our inventory.

When a customer orders this item we normally obtain it from a supplier who can usually send it to us within the time frame originally listed on our site when you placed your order.

However, in this case, the supplier was not able to send the item to us by the original estimate. This typically happens when the supplier has limited to no inventory available and Amazon or other stores request the item infrequently. We notified you as soon as we learned that the status of this item had changed.

Based on the information that we have received from the supplier, we currently expect to be able to ship your order to you by June 1, 2013. So your order will reach you more quickly.

To help compensate you for this unexpected change, I upgraded the method of shipment for this order to "Expedited International Shipping" at no additional charge and waived off shipping charges from your order.

When your order is shipped, we will send you an e-mail confirming the date, contents, and method of shipment. You may also check the status of your order online at any time by clicking the "Your Account" link at the top of our web site.

If you prefer, you may cancel unshipped items online by following these steps:

1. Click the "Your Account" link at the top of our web site.
2. Click the link that says "Cancel orders."
3. Sign in with your e-mail address and password.
4. Click the "View or change order" button on the relevant order.
5. Click the button that says "Need to cancel an item?"
6. Click the checkbox next to "Cancel 1 item" for any items you'd like to cancel. Click the "Cancel checked items" button.

If you have any further questions please visit our online Help pages:

http://www.amazon.ca/help

We appreciate your business and hope that you will give us the chance to serve you again in the near future. We hope to see you again soon.

Did I solve your problem?

If yes, please click here:
http://www.amazon.ca/rsvp-y?c=ahtgrhcw3676193463

If not, please click here:
http://www.amazon.ca/rsvp-n?c=ahtgrhcw3676193463&q=caff

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Vel S.
Amazon.ca
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.ca

Quite a few bits of their reply seem to be different compared to OmegaRockman's so IDK what to make of it, it seems like there might be a chance but I don't know for sure, on another note I checked my order on Amazon.ca and here's the current delivery estimate.

DELIVERY ESTIMATE: WE NEED A LITTLE MORE TIME TO PROVIDE YOU WITH A GOOD ESTIMATE. WE'LL NOTIFY YOU VIA E-MAIL AS SOON AS WE HAVE AN ESTIMATED DELIVERY DATE.

[Bagginses]

So you're NOT paying shipping just because you sent them an email asking about the order? That's freaking awesome.

And was there any specific reason for sending a message that is almost word for word like that of OmegaRockman?

I just received one of those emails, by the way, but my shipping/delivery estimate dates remain the same.

[SSJJezter]

Based on the information that we have received from the supplier, we currently expect to be able to ship your order to you by June 1, 2013. So your order will reach you more quickly.

To help compensate you for this unexpected change, I upgraded the method of shipment for this order to "Expedited International Shipping" at no additional charge and waived off shipping charges from your order.

Well, this sounds kinda promising. I'm gonna email them today and hopefully I should get a new shipping estimation (and have the shipping costs knocked off )

[superrayman3]

So you're NOT paying shipping just because you sent them an email asking about the order? That's freaking awesome.

Yeah that bit caught me completely off guard when I read that considering all I was inquiring about was the status of my order.

And was there any specific reason for sending a message that is almost word for word like that of OmegaRockman?

Yeah probably not my best move, but think of it this way, most of the things OmegaRockman had to say are pretty much the same points most people would have said either way, that and no matter how I worded it I would have ended up saying the same thing in the end either way.

I just received one of those emails, by the way, but my shipping/delivery estimate dates remain the same.

Hmm that sounds odd did they mention anything in the email about changing the shipping/delivery estimates?

[dbboxkaifan]

Whoa, Amazon.ca Customer Service is pretty fast and efficient!

In a matter of minutes after writing to them they gave their feedback:

Thank you for writing to us at Amazon.ca.

We are sorry for the delay in completing your order.

Sometimes unexpected fluctuations in supply can add time to our original availability estimate. We have learned that "DragonBall Z: Dragon Box 2 (ep.43-84)" is now back-ordered, and our supplier is not able to tell us exactly when they expect to have more in stock. I apologize that you were not notified sooner of this change.

To help compensate you for this unexpected change, I have waived off the shipping charges for your order.

I understand that removing the shipping charges will or never in no way compensate for the inconvenience caused, please understand that we do care for our customers and do all we can to avail this item for you, inspite of all the efforts our reliance on suppliers and manufacturers for information about their stock, has caused this disappointment. I am extremely sorry for this situation.

Meanwhile, I can assure you that we are working hard to obtain this item for you and we will ship it as soon as we are able to obtain it. This means that we will ship the item as soon as we receive it from our suppliers.

You won't be charged until we ship it to you. On the date of shipment, we'll send you an e-mail confirming the date, contents, and method of your shipment.

Well, all in all Amazon.ca has proven to show how much they care to keep their customers happy and aware of the progress of this product.

It's nice that they've waived off the shipping charges making it cost a bit less. From £41 to £36.

[Insertclevername]

When June 13th is up, I'll shoot them an email and see if I get the same treatment regarding the shipping.

[OmegaRockman]

Got my ship charges waived just now! I really hope this goes through now.




Hello,

We are very sorry for the delay in completing your order.

As we previously mentioned, this item "DragonBall Z: Dragon Box 2 (ep.43-84)" is still seems to be back-ordered. I apologize that you were not notified sooner of this change.

Due to this reason, we were unable to reveal the estimated ship date for this back ordered item as we rely on suppliers for obtaining items to fulfill our customer orders.

In order to compensate you for the inconvenience caused, I have completely waived off the ship charges of your order.

The availability listings on our web site are updated frequently to reflect the most up-to-date information for potential orders.

Therefore, the web site availability for an item will change when an order has been placed for the last copy we have in stock. The new availability reflects how long it will take us to fill the next order that is placed for that item.

We already contacted the supplier for more information on the availability but we yet to receive the reply from them. We'll email you with an estimated delivery date as soon as we receive items from our suppliers.

You won't be charged until we ship it to you. On the date of shipment, we'll send you an e-mail confirming the date, contents, and method of your shipment.

If you'd rather cancel your order because of longer delay, go to the URL below, sign in and click the "Need to cancel an item?" button:

https://www.amazon.ca/gp/css/summary/ed ... 72-4413056

In addition to a wide selection of items, one of our aims at Amazon.ca is to provide a convenient and efficient service; in this case, we have not met that standard.

Again, I am truly sorry that we were not able to fulfill your expectations for this level of service. I hope that you will give us another opportunity to prove the quality of our service to you.

Thank you for shopping at Amazon.ca.

Did I solve your problem?

If yes, please click here:
http://www.amazon.ca/rsvp-y?c=ygagawvw3683402308

If not, please click here:
http://www.amazon.ca/rsvp-n?c=ygagawvw3683402308&q=caff

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Kavin G.
Amazon.ca
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.ca
=====================

---- Original message: ----








---------------
06/02/13 19:51:21
Your Name:
Order Id:
Selected Order Items:
DragonBall Z: Dragon Box 2 (ep.43-84)
Comments:Hello again. I'm still concerned with the status on my order. I haven't heard anything new in a while other than that my estimated ship dates have changed to the message "We need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date." This really concerns me and I'm starting to lose hope in receiving my order. Has your supplier told you anything yet? Any new information would be greatly appreciated. Thank you!
---------------

[SSJJezter]

I've had my shipping charges waived now as well.

[Bagginses]

Yeah, me too. Yesterday. This is what they sent me. Mostly the same stuff that has been said already.

Hello,

We are very sorry for the delay in completing your order.

Sometimes unexpected fluctuations in supply can add time to our original availability estimate. We have learned that "DragonBall Z: Dragon Box 2 (ep.43-84)" you've ordered is seems to be back-ordered. I apologize that you were not notified sooner of this change.

Due to this reason, we were unable to reveal the estimated ship date for this back ordered item as we rely on suppliers for obtaining items to fulfill our customer orders.

In order to compensate you for the inconvenience caused, I have completely waived off the ship charges of your order.

The availability listings on our web site are updated frequently to reflect the most up-to-date information for potential orders.

Therefore, the web site availability for an item will change when an order has been placed for the last copy we have in stock. The new availability reflects how long it will take us to fill the next order that is placed for that item.

We contacted the supplier for more information on the availability and we'll email you with an estimated delivery date as soon as we receive items from our suppliers.

You won't be charged until we ship it to you. On the date of shipment, we'll send you an e-mail confirming the date, contents, and method of your shipment.

If you'd rather cancel your order because of longer delay, go to the URL below, sign in and click the "Need to cancel an item?" button:

https://www.amazon.ca/gp/css/summary/ed ... 98-1223434

In addition to a wide selection of items, one of our aims at Amazon.ca is to provide a convenient and efficient service; in this case, we have not met that standard.

Again, I am truly sorry that we were not able to fulfill your expectations for this level of service. I hope that you will give us another opportunity to prove the quality of our service to you.

Thank you for shopping at Amazon.ca.

Did I solve your problem?

If yes, please click here:
http://www.amazon.ca/rsvp-y?c=ccaguavw3688317662

If not, please click here:
http://www.amazon.ca/rsvp-n?c=ccaguavw3688317662&q=caff

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Kavin G.
Amazon.ca
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.ca
=====================
---- Original message: ----








---------------
06/03/13 02:25:23
Your Name:
Order Id:
Selected Order Items:
DragonBall Z: Dragon Box 2 (ep.43-84)
Comments:Hello,

On April 27 2013 I have ordered 1 copy of ''DragonBallZ: Dragon Box 2 (ep.43-84)'', with the shipping estimate being May 13 2013 - 21 May 2013, and the delivery estimate being May 16 2013 - May 30 2013. Unfortunately, all of those dates have came and went, and I hadn't my item even shipped. Furthermore, I didn't receive any email from Amazon.ca about anything pertaining to this order. I'm getting a little worried that I will not have this item shipped in the foresseable future. Could tell tell me any information pertaining to this product? Thanks.
---------------

[JEFFMAN90]

Do any of you guys here know a place that sells dragon box 4 brand new?

[Kamiccolo9]

Do any of you guys here know a place that sells dragon box 4 brand new?

Amazon and Ebay both have new copies. They're pretty expensive though.

[superrayman3]

Do any of you guys here know a place that sells dragon box 4 brand new?

Amazon and Ebay both have new copies. They're pretty expensive though.

Yeah Ebay and Amazon are your best bets, but like Kamiccolo9 said, vol 4's are a bit pricey though not on the same level vol 2 is.

[Bagginses]

Hey guys, do you think it's possible to sell an used Dragon Box 4 in like-new state for a decent price these days?

[Jord]

Just looked at Amazon. These prices raise fast. Can't believe that DB3 is already 90 dollars.

[JEFFMAN90]

Just looked at Amazon. These prices raise fast. Can't believe that DB3 is already 90 dollars.

On Amazon.com or .ca?

[OutlawTorn]

Hey guys, do you think it's possible to sell an used Dragon Box 4 in like-new state for a decent price these days?

As with anything, you can only sell something for a price someone is willing to spend. What you might want to do is start an auction at a low price but place a reserve for what you would like to get for it, then you can decide whether or not you want to sell it if the highest bid does not meet your reserve.

[JEFFMAN90]

Hey guys it looks like amazon.ca is no longer selling dragon box 2. What do you guys think about this?

[Insertclevername]

That they probably don't have anymore stock.

[OutlawTorn]

If they've gone and replaced the "Temporarily out of stock" message with listings from marketplace sellers (which, at the prices they want, no sane customer should even consider ordering from) then everybody who had ordered from Amazon.ca should brace themselves for a cancellation notice.